Our registration process is straight forward, simply call us and we can arrange for a referral form to be emailed to your veterinary surgeon.

If you prefer, you can download the form yourself and arrange for your Veterinary surgeon to complete it prior to your appointment.

 

If you require any assistance or have any queries please do not hesitate in calling us, we are more than happy to help.

 

Download the consent form

 

The Veterinary consent form must be completed and present at your first appointment, without it we can not commence with any treatment. This is because we work from veterinary referrals only. The Veterinary Surgeons act states that only a qualified Veterinary surgeon can determine if your pet is physically fit enough for treatment. It also allows your hydrotherapist to work as part of an MDT (Multi disciplinary team) which gives you and your dog a wider support network and a more accurate treatment programme to achieve optimum results. Simply click the icon ‘Veterinary Consent Form’ and download the form and pass to your vet to complete.

 

The new Data Protection Regulation comes in to effect on the 25th May 2018.

As a valued customer of Willow’s we have your details on file.

The details include your name, address, email and your telephone number. These details will not be shared with third party companies. We will however, keep your referring Veterinary Surgeon updated on progress, where your details will be shared.

We do not store payment details of any kind.

TERMS OF BUSINESS

Our commitment is to provide you a highly professional, caring and friendly service. We kindly request you to read the terms outlined below and sign your agreement to them on the Willow’s hydrotherapy veterinary referral form/client registration form.

All animal’s treatment at Willow’s require a signed and dated Veterinary referral form. This can be brought with you on the day of your first appointment. Alternatively you can post the form to 65 Mowbray Drive, Blackpool, FY3 7UN or email it to info@willowshydro.co.uk

Payment for services is due on the day of your booked appointment. Receipts are provided as requested by yourself. Payment methods include cash or card payments.

We agree that occasionally you may need to cancel your booked appointment and our cancellation policy requires a 24-hour notice period. For cancelled appointments outside of this period or non-attendance, the appointment fee will be charged in full. Willow’s will make all efforts to contact owners if an appointment needs to be changed or cancelled, but will not accept liability for any losses or damage.

If your animal has an infectious or contagious condition you are required to inform us and reschedule your appointment; the cancellation policy applies. If your bitch comes into season, you must inform us as she will not be able to attend any booked appointments until her season is over.

It is essential you do not feed your dog 3 hours before your booked appointment. Specialist advice for protocols will be given for you to follow post appointment.

Please ensure your dog has had plenty of time to toilet prior to the session. Please clear up after your dog in the Willow’s grounds. If the pool is fouled, an additional £50.00 will be charged due to the extra cleaning required and pool closure.

Willow’s do have small parking facilities available but we will not be held responsible for any damage, theft or injury caused by persons using the car park.

Please keep your dog on a collar/harness and lead at all times in the car park and clinic. Although your dog may be well behaved and friendly, there could be other animals at the clinic that are overwhelmed or hurt by normal friendly dog behavior.

Please ensure you wear clean, sensible footwear when attending appointments. Wet floors are unavoidable in the clinic, especially in the wet room. We understand that at certain times of year it can be a challenge to keep your animal mud free. We kindly ask that you bring your animal as clean as possible to the booked appointment.

Please ensure you bring plenty of towels to your booked appointment to dry off your dog and help keep them warm post session. In the older months a dog coat is essential.

Our water management is maintained to the highest of standards at all times. Documentation is kept for 2 years and can be shown on request.

 

Privacy Policy

This privacy policy covers www.www.willowshydro.co.uk  and its related services covering the privacy of its users.  It outlines how we collect, store and process information, as well as the obligations and requirements for website users and owners.

Willow’s Hydrotherapy is committed to ensure that any information provided to us via any of the means highlighted below is safeguarded and protects your privacy.

• Website
• Ciniko
• Social media channels (including Facebook, Twitter and Instagram)
• Email
• In person

This policy outlines out how we collect, secure and process the personal information you provide and will be updated accordingly by the data protection officer for Yorkshire Canine Therapy Centre, Carly Clarke who can be contacted at info@willowshydro.co.uk

 

What information do we collect?

We may collect, store and use the following kinds of personal data. You have the right to request the information we hold, at any time and decide what we do with it.

• User provided personal information/data – Examples of personal data include names, addresses, contact details and consenting veterinary surgeons details.  Personal Data also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual. We require this information to provide Hydrotherapy and other related services. This data will only ever be used to support the provision of treatment, process payments and to ensure that we continue to comply with the Veterinary Surgeons Act (1966).
• Automatically Collected Information Via cookies on the website – cookies are small files containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.  Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

This website uses cookies which enable us to provide a tailored experience for our website users.  These cookies provide the website’s servers with information about your computer and about your visits to this website, the web pages or sites visited just before or just after using the Service, the pages or other content the User or Visitor views or interacts with on the Service, and the dates and times of the visit, access, or use of the Service. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Users can take necessary steps to prevent the use of cookies by adjusting their web browser.  Most modern web browsers permit you to control cookie settings. You will be asked to consent to our use of cookies when you first visit the website, therefore, you are opting-in by continuing to use it. This website incorporates a cookie plugin advising the user on his or her first visit to the website about the use of cookies. “Assumed consent” is used – if the user is unhappy about the use of cookies they can simply leave the website. Most browsers allow you to refuse to accept cookies; this will, however, have a negative impact upon the usability of many websites, including this one.

Most browsers allow you to refuse to accept cookies. For example:

• in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector
• in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.  You can also delete cookies stored on your computer:

• in Internet Explorer, you must manually delete cookie files;
• in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

Obviously, doing this may have a negative impact on the usability of many websites.

• Information from third party sources – These can include other therapist and allied services, veterinary practices, advertisers and social media. This data will only ever be used to support the provision of treatment, process payments and to ensure that we continue to comply with the Veterinary Surgeons Act (1966).

 

Our site may contain links to other websites, resources, advertisements or sponsorships either directly or through third parties.  If you decide to access other websites, then you will be leaving www.willowshydro.co.uk and our associated sites – that means that we won’t be responsible or liable for the content, advertising or products and services or, for any dealings that you may have, or the consequences of such dealings, with the operators of those other sites.  Should a dispute arise between you and any third party we will not be held responsible for any loss or damage incurred.

 

Processing your personal data

Any personal data submitted via the website or in personal communications via direct email will be processed for related services which Willow’s Hydrotherapy offers.  This can include, but is not limited to:

• Statements and invoices for treatment
• Providing access to book appointments and providing reminders of these via email and SMS message
• Providing you with general information in relation to your animals treatment
• Production and maintenance of treatments notes, clinical records and veterinary reports in relation to your animals treatment

Data retention and security procedures

The European General Data Protection Regulation (GDPR) has introduced changes to the way in which organisations relating to how they use and store personal data.  We will not keep your personal data for any longer than we are required to by law.

The following information details how we will store your personal data. Any personal information we hold about you from the Initial Assessment and consultation stage will be recorded and kept secure and confidential at all times and there will be a secure back-up in place where records are stored electronically.

This information is supported by our terms and conditions, which are found on our Veterinary consent from page on our website, which you agree to accept once you sign.  Please read this document carefully.

Opting Out

GDPR gives you more control to opt out of services at any time, and request your data be removed.  Please conact us at info@willowshydro.co.uk if you wish to do this.